Automate your most frequent and costly conversations with to ensure satisfaction among all your policyholders.

Use Cases

Health Insurance Customer Care can automate conversations concerning coverage information, local providers, account information, claims, claim status, quotes, etc.

Life Insurance Customer Care

With, your customers can now have automated conversations regarding account information, type of coverage, terms of policy, beneficiary information, forms regarding change of policy, etc.

Billing, Collections & Accounts Receivable

Fully automate conversations for billing, late payments, fraud detection, etc.

Example demonstration of hypothetical use case


To Build a Smarter Chatbot, First Teach It a Second Language

This blog post was originally posted on MIT Technology Review by Will Knight From Alexa and Siri to countless chatbots and automated customer support lines, computers are gradually learning to talk. The only trouble is they are still very easily confused. A research team at Salesforce has come up with a clever way to improve the performance of many modern language programs—teaching an algorithm to speak another language before training it to do other tasks.

Posted by Shayaan Abdullah on 10/4/17

Topics: Artificial Intelligence, Machine Learning, Sentiment Analysis

Formulating an A.I. Strategy

Evaluating artificial intelligence in the enterprise can seem like a daunting task. The team has worked with several leading organizations and has learned key insights in how to approach evaluating A.I. The following points can provide guidance and best practices in how to formulate an A.I. strategy.

Posted by (Josh Adragna) on 10/2/17

Topics: Artificial Intelligence

The Beginner’s Guide to Text Vectorization

This blog post was originally posted on MonkeyLearn by Rodrigo Stecanella Since the beginning of the brief history of Natural Language Processing (NLP), there has been the need to transform text into something a machine can understand. That is, transforming text into a meaningful vector (or array) of numbers. The de-facto standard way of doing this in the pre-deep learning era was to use a bag of words approach.

Posted by Divya Susarla on 9/27/17

Topics: Machine Learning, natural language processing, text vectorization

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